Published OnJanuary 8, 2025
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Tone of voice speaks volumesTone of voice speaks volumes

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Tone of voice

Chapter 1

The sound of a person's voice

Jack

The sound of a person’s voice—it’s something we don’t usually stop to analyze much, right? But it’s everywhere, guiding the way we connect with others. I mean, think about it, before someone even speaks a full sentence, we’ve already made subtle judgments based on how they sound. Are they friendly? Or maybe hurried or even, you know, serious. The pace of their words, the tone, the little bit of warmth—or lack of it—it all comes through.

Jack

And what's fascinating is how much emotions sneak into these cues. Like, even a slight change in intonation or rhythm can completely shift how we feel about someone. A calm, steady voice? That can instantly make us feel comfortable, maybe a bit more open. But on the flip side, a voice that’s, uh, too brisk or formal can
 well, it can kinda feel distant, you know? Easier to tune out, harder to trust.

Jack

Now, here’s where it gets really interesting. This doesn’t just apply to people. The same principles work for brands. Yeah, brands have a voice too. And when it’s done well, their voice can shape how we see them—whether we trust them, whether we feel connected to them. Say a brand uses a tone that’s warm and inviting, like they’re genuinely chatting with you. That’s a brand we’re, what, more likely to trust, maybe even stick with.

Jack

But on the other end of this, if a brand leans too formal, too stiff, it creates distance. And that’s not what any of us want when we’re, say, trying to feel confident about a product or service we’re thinking of using. Honestly, it’s all about striking that balance. A voice that’s steady and calm, it gives us comfort. It’s like it says, “Hey, we’re here. You can count on us.” It’s remarkable how something so subtle can have such a big impact, isn’t it?

Jack

And that’s all for today. Thanks for lending me your ears, and I hope you’ll tune in next time. Take care, and I’ll catch you later.

About the podcast

The sound of a person's voice plays a crucial role in shaping how we perceive them, influencing our emotional responses. Subtle cues like the pace, intonation, and warmth of speech can reveal emotions, such as friendliness or briskness, allowing us to form judgments about someone's character or intentions before they even speak a word. Just like with individuals, a brand's voice can convey trust, warmth or authority, which shapes consumer attitudes and behaviour. If the voice is too cold or overly formal, it can create distance and hinder engagement—but a warm, calm and steady voice can evoke feelings of comfort and trust, suggesting a brand that’s relatable and accessible.

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